All systems operational


Welcome to Wowza Status

Here you will find real-time information about the status of our services. Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we will provide status updates here.


 

Wowza Video
Operational
Wowza Streaming Engine
Operational
Wowza ClearCaster
Operational
wowza.com
Operational
Wowza Support
Operational

Notice history

Sep 2022

Wowza Video - Asset Management - Upload Asset Stuck In Processing
  • Monitoring
    September 30, 2022 at 1:26 PM

    We implemented a fix and currently monitoring the result.

    Assets that were previously stuck in processing, have been processed.

    Please, reach out to Customer Support if there are any issues with the process, especially around the VOD stream playback URL.

    https://www.wowza.com/support/open-ticket.

    Thank you.

  • Monitoring
    September 30, 2022 at 12:20 AM

    A fix has been implemented and new assets will upload as expected. For assets that were previously stuck in processing, we are continuing to work on adding a fix for them to complete the upload process.

    If an upload is urgent, then please reprocess.

    More updates to follow and thank you for your patience.

  • Monitoring
    September 29, 2022 at 12:09 PM

    A fix has been implemented and new assets will upload as expected. For assets that were previously stuck in processing, we are continuing to work on adding a fix for them to complete the upload process.

    If an upload is urgent, then please reprocess.

    More updates to follow and thank you for your patience.

Wowza Video REST API transcoder start issues
  • Resolved
    September 24, 2022 at 12:41 AM

    We just resolved the issue!

    We apologize for any inconvenience this might of caused.

  • Monitoring
    September 24, 2022 at 12:32 AM

    We implemented a fix and currently monitoring the result.

  • Investigating
    September 23, 2022 at 11:40 PM

    We are currently investigating this incident when using the REST API to start Wowza Video transcoder streams are timing out in the Americas region.

    We'll keep you posted on the progress.

Wowza Streamlock Certificate Creation Issue
  • Resolved
    September 27, 2022 at 10:00 PM

    Thank you for your patience as we worked to solve this issue.

  • Monitoring
    September 27, 2022 at 7:26 PM

    We have implemented a fix for creating new certificates and renewing certificates. All prior requests are being processed and will be available later today. We will solve this status update when all prior requests during this outage period have been completed.

  • Identified
    September 23, 2022 at 12:48 PM

    We are continuing to work on a fix with the certificate provider for this incident.

  • Identified
    September 22, 2022 at 7:19 PM

    We are continuing to work on a fix for the Streamlock certificate creation requests. We have escalated with the cert provider and look to solve this issue soon. Updates to follow.

  • Identified
    September 22, 2022 at 5:51 PM

    We have verified there is an issue with Streamlock certificates being generated for new and renewal requests. We are now investigating this issue. Updates to follow.

Wowza video transcoder startup issue in Brazil region.
  • Resolved
    September 09, 2022 at 4:46 PM

    This issue has been resolved on September 2nd!

  • Monitoring
    September 02, 2022 at 5:55 AM

    A fix has been implemented and we are monitoring the progress.

  • Investigating
    September 02, 2022 at 5:46 AM

    We are investigating the issue with transcoder startup failure in Brazil region. We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Aug 2022

INVESTIGATING The Creation and Deletion of Real Time Streaming at Scale is currently resulting in errors.
  • Resolved
    August 31, 2022 at 11:17 PM

    We just resolved the issue!

  • Identified
    August 31, 2022 at 10:21 PM

    A fix has been implemented and we are monitoring the progress.

    More updates to follow.

  • Investigating
    August 31, 2022 at 8:24 PM

    We are currently investigating errors when attempting to create or delete Real Time Streaming at Scale with Wowza Video.

INVESTIGATING Transcoder Startup Issues
  • Resolved
    August 28, 2022 at 3:45 AM

    We resolved the issue!

  • Investigating
    August 28, 2022 at 2:08 AM

    We are investigating the issue with the delayed transcoder startups. All transcoders initiated prior to this alert are not impacted.

    There is currently no workaround at this time.

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

INVESTIGATING Transcoder Startup Issues
  • Resolved
    August 25, 2022 at 4:39 PM

    We just resolved the issue!

  • Monitoring
    August 25, 2022 at 3:23 PM

    We have not seen any further failures since implementing the hotfix. Will continue to monitor for now and likely resolve this issue in the next hour. Thank you for your patience as we addressed this issue.

  • Identified
    August 25, 2022 at 1:56 PM

    We have implemented a hotfix to help invoke retries in the start-up requests to help offset this issue. We are monitoring, for now, to see how this improves transcoder starts. Updates to follow.

  • Investigating
    August 25, 2022 at 1:41 PM

    We are investigating the issue with the delayed transcoder startups. All transcoders initiated prior to this alert are not impacted.

    There is currently no workaround at this time.

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Wowza Video Stream Sources Impacted
  • Resolved
    August 23, 2022 at 3:58 PM

    We just resolved the issue!

  • Monitoring
    August 23, 2022 at 2:57 PM

    We implemented a fix and currently monitoring the result.

  • Identified
    August 23, 2022 at 2:02 AM

    It was detected that Iowa and California regions are effected with stream sources not working.

    Workaround is to use another region such as Virginia, Oregon or Belgium.

    We will update as we make further progress.

  • Investigating
    August 23, 2022 at 12:36 AM

    We continue to investigate this incident. Updates to follow as we learn more.

  • Investigating
    August 22, 2022 at 4:30 PM

    We are currently investigating the inability to connect to Wowza Video Stream Sources. We do apologize for any inconvenience this causes. Updates to follow as we progress to resolution.

Jul 2022

Wowza Community Forums Impacted
  • Resolved
    July 18, 2022 at 6:07 PM

    We just resolved the issue! We apologize for the inconvenience.

  • Investigating
    July 18, 2022 at 3:45 PM

    We are currently investigating an issue with the Wowza Community Forum ending a user session and logging them out very quickly. We will update as we know more and progress toward resolution. We apologize for the inconvenience.

Wowza Video Slow API Times
  • Resolved
    July 15, 2022 at 1:19 PM

    We found the issue and implemented a fix. We have been monitoring for the last 8+ hours to ensure the issue is resolved. Again, apologies for the inconvenience during this time.

  • Monitoring
    July 15, 2022 at 2:40 AM

    We have applied fixes that should resolve this API issue. Updates to follow as we progress.

  • Monitoring
    July 15, 2022 at 12:25 AM

    The REST API service has cleared up the slowness and we are currently monitoring the result. Updates to follow.

  • Investigating
    July 14, 2022 at 9:42 PM

    We are currently investigating this incident where some regions are experiencing slow API times. We'll notify with updates as soon as they come in.

    We do apologize for any inconvenience this causes.

Wowza Video Login Issues
  • Resolved
    July 13, 2022 at 9:56 PM

    We just resolved the Wowza Video login issue and do apologize for any inconvenience might of caused.

  • Investigating
    July 13, 2022 at 9:37 PM

    We are currently investigating this incident where Wowza Video login goes in a hanging state. We'll post updates as soon as they come in.

    We do apologize for any inconvenience this causes.

Wowza.com is slow to load pages
  • Resolved
    July 12, 2022 at 9:27 PM

    We just resolved Wowza.com page slowness issue! We do apologize for any inconvenience this might of caused.

  • Monitoring
    July 12, 2022 at 3:02 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    July 12, 2022 at 2:18 PM

    We are currently investigating this incident.

Jul 2022 to Sep 2022

 

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