Wowza Status - Incident history

Scheduled Maintenance – Wowza Video Infrastructure Upgrade – October 8, 2026 (3:00–7:00 AM UTC)

Thu, 8 Oct 2026 03:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , , , , , ,

Oct 8, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 11, 11:45:49 GMT+0
Identified - Wowza will be performing a planned backend infrastructure upgrade on October 8, 2026, between 3:00 AM and 7:00 AM UTC for Wowza Video. We do not expect any service interruption during this maintenance window. This work supports ongoing platform reliability and infrastructure improvements. If you experience any issues during this time, please contact the Wowza Support Team by submitting a ticket at: Thank you for your patience and continued support..

Scheduled Maintenance: Wowza Streaming Engine

Tue, 15 Sep 2026 13:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Sep 14, 13:30:35 GMT+0
Identified - We will be performing scheduled maintenance on September 15, beginning at 9:00 AM Eastern Time. The maintenance window is expected to last approximately 1–2 hours. There should be no impact to currently running Wowza Streaming Engine instances. Customers restarting a WSE instance during the maintenance window may briefly experience an issue. If this occurs, please wait 1–2 minutes and restart the WSE service. If you experience any issues during this time, please contact the Wowza Support Team by submitting a ticket through our support portal. .

Sep 15, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance – Infrastructure Upgrade (No Expected Impact) – July 9, 2026 (3:00–7:00 AM UTC)

Thu, 9 Jul 2026 03:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Jul 9, 03:00:00 GMT+0
Identified - Wowza will be performing a planned backend infrastructure upgrade on July 9, 2026, between 3:00 AM and 7:00 AM UTC. We do not anticipate any interruption to service during this maintenance window. The work is being performed to support ongoing platform reliability and infrastructure improvements. If you experience any issues during this time, please contact the Wowza Support Team by submitting a ticket at: Thank you for your patience and continued support..

Jul 9, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 9, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

We are investigating reports of intermittent login issues affecting access to the Wowza Video portal.

Tue, 7 Jul 2026 13:36:17 +0000

Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: ,

Jul 7, 13:36:17 GMT+0
Investigating - Some users may experience being redirected back to the login page when attempting to sign in. Our team is actively investigating the issue. We will provide an update as soon as more information becomes available..

Jul 7, 14:40:34 GMT+0
Resolved - This incident has been resolved..

AI transcriptions don't progress

Mon, 29 Jun 2026 15:49:14 +0000

Type: Incident

Duration: 2 hours and 33 minutes

Affected Components: ,

Jun 29, 15:49:14 GMT+0
Investigating - AI transcriptions for Wowza Video and Flowplayer OVP are currently not progressing. We are currently investigating this incident. All submitted transcriptions are queued and will be processed once the issue is resolved..

Jun 29, 18:22:33 GMT+0
Resolved - This incident has been resolved, and the remaining transcriptions in the backlog are being processes..

Accessing Flowplayer.com is resulting in a 504 gateway timeout error.

Tue, 16 Jun 2026 19:26:56 +0000

Type: Incident

Duration: 1 hour and 23 minutes

Affected Components:

Jun 16, 19:46:34 GMT+0
Identified - We are continuing to work on a fix for this incident. Access to the OVP Platform via [app.flowplayer.com](http://app.flowplayer.com) is not impacted; if you have any issues please contact Wowza Technical Support.

Jun 16, 20:10:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 16, 20:50:19 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

Jun 16, 19:26:56 GMT+0
Investigating - We are currently investigating this incident. Although it appears user are still able to login to their FLowplayer accounts using app.flowplayer.com.

Emergency Maintenance Scheduled - Wowza Real Time Streaming (May 6, 21:00 - 23:00 UTC)

Wed, 6 May 2026 21:00:00 +0000

Type: Maintenance

Duration: 1 hour and 42 minutes

Affected Components:

May 6, 21:00:00 GMT+0
Identified - We will be undergoing required maintenance by a service provider. During this period, a small number of Real Time Streaming streams may experience brief interruptions where streams disconnect and reconnect automatically. Live monitoring will briefly go offline. Customers utilizing high availability/redundancy streams can expect the backup stream to be utilized if there is an interruption. There is no action required from customers at this time. Our team is monitoring performance closely and will update this page with any changes..

May 6, 22:42:04 GMT+0
Completed - Maintenance has completed successfully..

Emergency Maintenance Scheduled - Wowza Real Time Streaming (Apr 29, 21:00 - 23:00 UTC)

Wed, 29 Apr 2026 21:00:00 +0000

Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components:

Apr 29, 21:00:00 GMT+0
Identified - We will be undergoing required maintenance by a service provider. During this period, a small number of Real Time Streaming streams may experience brief interruptions where streams disconnect and reconnect automatically. Live monitoring will briefly go offline. Customers utilizing high availability/redundancy streams can expect the backup stream to be utilized if there is an interruption. There is no action required from customers at this time. Our team is monitoring performance closely and will update this page with any changes..

Apr 29, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 22:12:39 GMT+0
Completed - Maintenance has completed successfully..

Emergency Maintenance Scheduled - Wowza Real Time Streaming (Apr 16, 21:00 - 23:00 UTC)

Fri, 17 Apr 2026 21:00:00 +0000

Type: Maintenance

Duration: -5 hours and -58 minutes

Affected Components:

Apr 17, 15:02:04 GMT+0
Completed - Maintenance has completed successfully..

Apr 17, 21:00:00 GMT+0
Identified - We will be undergoing required maintenance by a service provider. During this period, a small number of Real Time Streams streams may experience brief interruptions where streams disconnect and reconnect automatically. There is no action required from customers at this time. Our team is monitoring performance closely and will update this page with any changes.

Emergency Maintenance Scheduled - Wowza Real Time Streaming (April 9th : 21:00 - 23:00 UTC)

Thu, 9 Apr 2026 21:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Apr 9, 21:00:00 GMT+0
Identified - We will be undergoing required maintenance by a service provider. During this period, a small number of Real Time Streaming streams may experience brief interruptions where streams disconnect and reconnect automatically. Live monitoring will briefly go offline. Customers utilizing high availability/redundancy streams can expect the backup stream to be utilized if there is an inturruption. There is no action required from customers at this time. Our team is monitoring performance closely and will update this page with any changes..

Apr 9, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Delay in Streamlock SSL Certificate Issuance (New/Renewal/Replacement)

Mon, 23 Mar 2026 23:38:52 +0000

Type: Incident

Duration: 15 hours and 21 minutes

Affected Components:

Mar 24, 14:35:01 GMT+0
Monitoring - The delay affecting new, renewal, and replacement Streamlock SSL certificate issuance has been resolved. Existing certificates and active streams were not impacted..

Mar 23, 23:38:52 GMT+0
Investigating - We are seeing delays in processing new, renewal, and replacement Streamlock certificates. Existing certificates and active streams are not affected. We are working with our provider and will share updates shortly..

Mar 24, 15:00:16 GMT+0
Resolved - This issue has been fully resolved, and certificate issuance is operating normally. Thank you for your patience..

Flowplayer OVP realtime analytics unavailable (does not affect historic data)

Tue, 17 Feb 2026 13:26:26 +0000

Type: Incident

Duration: 4 days, 6 hours and 52 minutes

Affected Components:

Feb 17, 13:26:26 GMT+0
Identified - Due to work on the backend, the realtime analytics view in Flowplayer OVP is currently unavailable. We continue to work on the system and will restore the realtime analytics soon..

Mar 24, 20:18:36 GMT+0
Resolved - This incident has been resolved..

Increased HLS CDN Delivery Latency – United States

Sun, 15 Feb 2026 03:27:06 +0000

Type: Incident

Duration: 22 hours and 55 minutes

Affected Components:

Feb 15, 03:27:06 GMT+0
Investigating - We are investigating reports of slower video segment downloads for some users in the United States. This may cause the video quality to temporarily switch to a lower renditions during playback. Our team is actively working to resolve the issue..

Feb 15, 05:51:32 GMT+0
Investigating - We are continuing to investigate increased HLS segment download times impacting some users in the United States. Further updates will be provided as soon as more information is available..

Feb 15, 10:10:30 GMT+0
Investigating - We are continuing to investigate increased HLS segment download times affecting some live streams in the United States region. Users may experience temporary quality reductions during playback while this is being addressed. Further updates will be provided as more information becomes available..

Feb 15, 15:38:45 GMT+0
Identified - We have identified the cause of the intermittent video playback quality reductions affecting some live streams in the United States. Our engineering teams are actively working on mitigation and are monitoring the situation closely. We will continue to provide updates as progress is made..

Feb 15, 17:49:10 GMT+0
Monitoring - A fix has been implemented to address the intermittent video playback quality reductions affecting some live streams in the United States. We are no longer observing the issue and are actively monitoring to ensure continued stability. We will provide a final update once monitoring is complete..

Feb 16, 02:22:16 GMT+0
Resolved - The issue affecting intermittent video playback quality for some live streams in the United States has been resolved. Thank you for your patience..

We are aware of an issue with creating new stream sources in Wowza Video. This impacts creation via the API as well as within the UI.

Tue, 20 Jan 2026 19:18:39 +0000

Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

Jan 20, 19:18:39 GMT+0
Investigating - We are currently investigating as to why we are seeing this behavior during this time..

Jan 20, 19:36:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 20, 20:38:29 GMT+0
Resolved - This incident has been resolved..

Incident with Support ticketing and chat are currently offline due to an outage.

Fri, 5 Dec 2025 09:14:14 +0000

Type: Incident

Duration: 2 hours and 31 minutes

Affected Components: , ,

Dec 5, 09:14:14 GMT+0
Investigating - Support ticketing system along with Live Chat is currently offline due to an outage. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Dec 5, 09:26:13 GMT+0
Monitoring - The Support ticketing system, along with the Live Chat, is currently available. We are currently monitoring the incident for stability..

Dec 5, 11:45:20 GMT+0
Resolved - This incident has been resolved..

Incident with Wowza Streaming Engine - StreamLock Certificate Issue.

Wed, 19 Nov 2025 06:10:43 +0000

Type: Incident

Duration: 15 hours and 16 minutes

Nov 19, 06:38:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 19, 06:46:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 19, 08:50:01 GMT+0
Identified - We are aware of an issue affecting the availability of StreamLock-secured connections and are actively working with our external service provider to restore full functionality. The matter is being treated with the highest priority. In the meantime, customers who need an urgent workaround can install a self-managed SSL certificate or any other SSL certificate on their Wowza server. Support is available to assist with this process. We will provide the next update as soon as we have more information or a confirmed timeline for recovery. Thank you for your patience while we work to resolve this..

Nov 19, 18:58:54 GMT+0
Monitoring - We have identified the root cause of the service disruption and deployed a fix. The solution is currently propagating across our infrastructure. During this propagation window, some customers may continue to experience intermittent or delayed restoration of service. Performance and availability may fluctuate as the update completes. We will continue to actively monitor the environment and provide another update as soon as full service stability is confirmed. Thank you for your patience..

Nov 19, 21:26:56 GMT+0
Resolved - > The issue affecting StreamLock-secured connections has now been resolved, and services should be functioning normally again. This interruption was linked to an unexpected problem with one of our external service providers. As soon as it was detected, our teams worked closely with them to restore full functionality. We'll continue to monitor the environment to ensure stability moving forward. > > We sincerely apologize for the inconvenience this caused. If you experience anything unusual or need further assistance, please let us know. We're here to support you..

Nov 19, 10:16:57 GMT+0
Identified - We are continuing to monitor and investigate the issue affecting StreamLock-secured connections. Our teams remain actively engaged with the external service provider, and this matter is being treated with the highest priority. At this time, there is no change to the status, but we will provide the next update as soon as we have additional information or a confirmed timeline for recovery. Thank you for your patience while we work to resolve this..

Nov 19, 12:23:45 GMT+0
Identified - Our teams are continuing to work closely with the external service provider to restore full stability for StreamLock-secured connections. The issue remains a top priority, and we are actively monitoring all related systems. We will provide the next update as soon as new information becomes available..

Nov 19, 16:26:07 GMT+0
Identified - Our teams, in coordination with the external service provider, continue to work on restoring full functionality for StreamLock-secured connections. The issue remains a top priority, and progress is being made toward resolution. We will provide the next update as soon as the issue is fully resolved or additional information becomes available. Thank you for being so patient..

Nov 19, 06:10:43 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Customers may be experiencing **DNS resolution failures** (specifically the `DNS_PROBE_FINISHED_NXDOMAIN` error) when attempting to connect to secure streaming endpoints (`*.streamlock.net`). We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Incident with Wowza Video - Transcoder Start Failure - US East

Mon, 20 Oct 2025 13:00:31 +0000

Type: Incident

Duration: 1 hour and 57 minutes

Affected Components: ,

Oct 20, 13:00:31 GMT+0
Investigating - We're currently investigating reports of transcoder startup failures affecting the US East region. Other regions continue to operate normally. Our engineering team is actively working on a resolution.

Oct 20, 14:48:45 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 20, 14:51:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 20, 14:57:55 GMT+0
Resolved - This incident has been resolved..

Incident with Wowza Video Transcoder Startup

Tue, 7 Oct 2025 08:31:23 +0000

Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: , , ,

Oct 7, 08:31:23 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Unable to start New and existing Transcoders in Wowza Video! _Workaround_: None, We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Oct 7, 09:40:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 7, 09:45:19 GMT+0
Monitoring - We’ve implemented a fix and are currently monitoring its impact. We believe this issue is resolved and will monitor for another 10 minutes to ensure transcoder startup success..

Oct 7, 10:01:16 GMT+0
Resolved - This incident has been resolved..

Incident with Wowza Video clipping does not allow users to additional clips to the clip reel.

Tue, 30 Sep 2025 15:47:30 +0000

Type: Incident

Duration: 16 hours and 53 minutes

Affected Components: , ,

Sep 30, 18:46:47 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 1, 08:40:56 GMT+0
Resolved - This incident has been resolved..

Sep 30, 15:47:30 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Wowza Video and Flowplayer OVP using clipping does not allow users to additional clips to the clip reel. _Workaround_: There is currently no know work around at this time. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Issue with wowza.com Homepage Loading

Thu, 18 Sep 2025 10:04:02 +0000

Type: Incident

Duration: 29 minutes

Affected Components: ,

Sep 18, 10:04:02 GMT+0
Investigating - There is an issue affecting the [wowza.com](http://wowza.com) homepage, which may not load as expected. All other subpages (including documentation) and streaming services remain fully operational. Our team is investigating and will provide updates as they become available..

Sep 18, 10:32:33 GMT+0
Resolved - The issue affecting the [wowza.com](http://wowza.com) homepage has been resolved. The site is now loading normally. Subpages and streaming services were unaffected throughout..

Incident with Wowza Video Auto Start/Stream Source is not starting Live Streams.

Fri, 27 Jun 2025 15:28:21 +0000

Type: Incident

Duration: 1 hour and 35 minutes

Affected Components:

Jun 27, 15:28:21 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: This will prevent starting Live stream by publishing from the encoder. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Jun 27, 16:09:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 27, 17:03:44 GMT+0
Resolved - This incident has been resolved..

Incident with Wowza Video Transcoder/Live Streams failing to start.

Fri, 27 Jun 2025 14:06:26 +0000

Type: Incident

Duration: 39 minutes

Affected Components: , , ,

Jun 27, 14:36:04 GMT+0
Monitoring - WWe’ve implemented a fix and are currently monitoring its impact. Since 14:29 UTC, we’ve stopped seeing startup errors. We believe this issue is resolved and will monitor for another 10 minutes to ensure transcoder startup success. .

Jun 27, 14:17:15 GMT+0
Identified - We have identified the issue and have deployed a fix. We will begin monitoring and will provide an update very soon. .

Jun 27, 14:06:26 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: This is preventing users from starting new live streams. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Jun 27, 14:11:55 GMT+0
Investigating - We continue to investigate this issue with transcoders not starting. Note: all existing transcoders are unaffected at this time. Updates to follow. .

Jun 27, 14:24:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. We see some regions starting up successfully. Not all are operational at this time. We are continuing to resolve this issue as quickly as possible. Thank you for your patience. .

Jun 27, 14:45:41 GMT+0
Resolved - This incident has been resolved. All transcoders are starting successfully in all regions. .

Wowza Video | CDN HLS Streams Failing to Connect To Live Stream Targets

Thu, 12 Jun 2025 19:32:21 +0000

Type: Incident

Duration: 2 hours and 7 minutes

Affected Components: , , , , , , , , , , , , , ,

Jun 12, 20:24:45 GMT+0
Identified - Thank you for your patience! We identified the issue and are seeing HLS playback starting to return. We are continuing to monitor and more updates to follow..

Jun 12, 19:32:21 GMT+0
Investigating - We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview..

Jun 12, 19:45:09 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 12, 19:45:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 12, 19:46:20 GMT+0
Identified - We are continuing to work on a fix for this incident where CDN playback is getting 500 errors. More updates to follow..

Jun 12, 19:47:23 GMT+0
Identified - We are continuing to work on a fix for this incident where CDN playback is getting 500 errors. More updates to follow..

Jun 12, 20:45:10 GMT+0
Monitoring - Thank you for your patience. We implemented a fix and are currently monitoring the result..

Jun 12, 21:39:25 GMT+0
Resolved - This incident has been resolved..

Wowza Video – Intermittent Issue Starting Some Existing Transcoders

Wed, 4 Jun 2025 07:27:46 +0000

Type: Incident

Duration: 23 hours and 23 minutes

Affected Components: , , ,

Jun 5, 06:50:29 GMT+0
Resolved - This incident has been resolved..

Jun 4, 07:27:46 GMT+0
Investigating - We are currently investigating an intermittent issue where some existing transcoders may fail to start, displaying the error: **"Unable to start the transcoder at this time. Please try again."** This issue does not affect all transcoders, and newly created transcoders or other existing transcoders may continue to work as expected. If you encounter this issue, please try using a different transcoder or creating a new one..

Jun 4, 14:51:02 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result..

Jun 4, 09:51:15 GMT+0
Identified - We have identified the issue affecting the ability to start certain transcoders. The issue is limited to specific transcoder instances and does not impact all transcoders/customers. We are working on implementing a fix. In the meantime, as a workaround, affected users may be able to start a new transcoder instead of reusing the impacted one. We will provide an update as soon as the fix is in place..

Wowza Video Live Stream 15 minute Maintenance

Sat, 19 Apr 2025 22:00:00 +0000

Type: Maintenance

Duration: 15 minutes

Affected Components: , , ,

Apr 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 22:00:00 GMT+0
Identified - We have a planned 15 minute Wowza Video maintenance on 4/19/2025 at 6 PM EST / 22:00 UTC and be completed at 6:15 PM EST / 22:15 UTC ### **During this 15-minute maintenance window:** * You cannot sign in to Wowza Video or use the Wowza Video REST API * **Active live streams or transcoders already running will continue without interruption** * Stream and transcoder start/stop events scheduled during maintenance will not execute If you experience any issues after the maintenance window, please contact the [**Wowza Support team**](https://portal.wowza.com/account/support)..

Apr 19, 22:15:00 GMT+0
Completed - Maintenance has completed successfully.

Wowza Video Analytics Maintenance

Thu, 17 Apr 2025 00:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , ,

Apr 17, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 17, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance with Wowza Video Analytics on Thursday (4/17/2025) 00:00 - 01:00 AM UTC / Wednesday (4/16/2025) 8 - 9 PM EST. What is impacted: Wowza Video analytics through the UI and REST API will not populate analytics for that hour. There will no data loss, and analytics will be available after the maintenance. If you have further questions, please contact support: .

Incident with Google Marketplace Containers Not Visible for Wowza Streaming Engine

Mon, 14 Apr 2025 16:53:23 +0000

Type: Incident

Duration: 27 minutes

Apr 14, 16:53:23 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: _This morning we received several reports about Wowza Streaming Engine containers no longer showing up on Google Marketplace. We’re actively working to correct this at the highest priority. Initial testing shows this is only impacting new container implementations from the marketplace, existing containers in GCP running Wowza Streaming Engine are working as expected._ _Workaround_: NA We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Apr 14, 17:20:48 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

REMINDER: Q2 Scheduled Wowza Video Maintenance Window (April 10th at 3:00 UTC)

Thu, 10 Apr 2025 02:00:00 +0000

Type: Maintenance

Affected Components: ,

Apr 10, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 02:00:00 GMT+0
Completed - This event is the regularly scheduled quarterly maintenance window for Wowza Video as published in the [Wowza Video preferred maintenance schedule](https://www.wowza.com/docs/wowza-video-preferred-maintenance-schedule-2). This event will begin on **April 10th at 3:00 UTC** and end on **April 10th at 3:15 UTC**. _To convert UTC to your time zone, go to the_ [_Time Zone Converter_](http://www.thetimezoneconverter.com/)_._ ### During this 15-minute maintenance window: * You cannot sign in to Wowza Video or use the Wowza Video REST API * **Active live streams or transcoders already running will continue without interruption** * Stream and transcoder start/stop events scheduled during maintenance will not execute If you experience any issues after the maintenance window, please contact the [Wowza Support team](https://portal.wowza.com/account/support)..

Apr 10, 02:15:00 GMT+0
Completed - Maintenance has completed successfully.

Live Stream / Transcoder creation failing.

Fri, 7 Mar 2025 15:50:54 +0000

Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: , , , ,

Mar 7, 15:50:54 GMT+0
Investigating - We are currently investigating errors affecting the creation of new Live Streams and Transcoders for Wowza Video users. Existing running streams and transcoders are unaffected. Login to the interface is also experiencing inconsistent loading issues. .

Mar 7, 16:57:49 GMT+0
Monitoring - Thank you for your patience. We implemented a fix and are currently monitoring the result..

Mar 7, 17:27:27 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

Wowza Video VOD assets unable to be played back. Player displays "Access Denied"

Wed, 27 Nov 2024 15:48:36 +0000

Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

Nov 27, 15:48:36 GMT+0
Investigating - We are currently investigating this incident..

Nov 27, 16:14:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 27, 17:28:33 GMT+0
Resolved - This incident has been resolved..

Incident with Wowza Video Connection Code where Encoders using a connection code fail to connect

Sun, 17 Nov 2024 16:20:00 +0000

Type: Incident

Duration: 3 days, 4 hours and 17 minutes

Affected Components:

Nov 17, 16:20:00 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Any encoder that uses the Connection Code will fail to connect to Wowza Video _Workaround_: Use a custom RTMP stream target in the encoder to publish to Wowza Video live stream We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Nov 20, 16:56:31 GMT+0
Identified - **We have identified the issue.** We are currently working to fix to address this issue. We apologize for any inconvenience. We will provide updates here as they become available..

Nov 20, 20:37:09 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

Wowza Real Time Streaming Scheduled Maintenance (NOV 16: 21:00 UTC / 14:00 MST)

Sat, 16 Nov 2024 20:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Nov 16, 20:00:00 GMT+0
Identified - Maintenance for each effected component is expected to last roughly 15 minutes. During this scheduled maintenance window following services will be impacted: \- Creation of new Real Time Streaming streams will not be available in this window \- RTS API calls, running streams should be unaffected. **Duration** 16 Nov 2024 21:00 UTC to 16 Nov 2024 22:00 UTC.

Nov 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emergency Maintenance Scheduled - Wowza Real Time Streaming (NOV 14: 23:30 UTC / 16:30 MST)

Thu, 14 Nov 2024 23:30:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components:

Nov 15, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 14, 23:30:00 GMT+0
Identified - Maintenance for each affected component is expected to last roughly 15 minutes. During this scheduled maintenance window, the following impacts may occur: • Creation of new Real Time Streaming streams will not be available in this window • RTS API calls, and running streams should be unaffected. Maintenance for each affected component is expected to last approximately 15 minutes. We appreciate your understanding and patience during this time..

Nov 14, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

Wowza Real Time Streaming Scheduled Maintenance (NOV 14: 11:00 UTC / 04:00 MST)

Thu, 14 Nov 2024 11:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Nov 14, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 14, 11:00:00 GMT+0
Identified - Maintenance for each affected component is expected to last roughly 15 minutes. During this scheduled maintenance window, the following impacts may occur: * Creation of new Real Time Streaming streams will not be available in this window * RTS API calls, and running streams should be unaffected. Maintenance for each affected component is expected to last approximately 15 minutes. We appreciate your understanding and patience during this time..

Nov 14, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

We are currently investigating Wowza Video not being able to add Facebook stream targets.

Fri, 1 Nov 2024 19:36:50 +0000

Type: Incident

Duration: 3 days, 5 hours and 41 minutes

Affected Components:

Nov 1, 19:36:50 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Wowza Video customers are unable to add Facebook stream at this time. Existing stream targets are not impacted We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Nov 1, 19:45:57 GMT+0
Identified - **We have identified the issue.** We are currently working to fix to address this issue. We apologize for any inconvenience. We will provide updates here as they become available..

Nov 4, 15:48:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 5, 01:17:55 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

Incident with Wowza Video - Real-Time Stream - Endpoint Issue

Tue, 15 Oct 2024 13:54:40 +0000

Type: Incident

Duration: 1 hour and 58 minutes

Affected Components:

Oct 15, 15:53:06 GMT+0
Resolved - This incident has been resolved..

Oct 15, 13:54:40 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: The endpoint `rtmp-realtime2.wowza.com `is currently not available. _Workaround_: Users can utilize the endpoint `rtmp-realtime1.wowza.com` as an alternative. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Cannot Create New Transcoders and Live Streams

Thu, 10 Oct 2024 00:06:34 +0000

Type: Incident

Duration: 50 minutes

Affected Components: , , , , , , , , , , , , , , ,

Oct 10, 00:06:34 GMT+0
Investigating - We are currently investigating this incident. Customers creating new transcoders, live streams, and starting them are affected. Currently running livestreams and transcoders are unaffected and starting previously created transcoders and livestreams are not affected..

Oct 10, 00:20:46 GMT+0
Identified - A temporary fix has been implemented that alleviates some of the issues relating to this. We are continuing to investigate and further updates/fixes may be necessary..

Oct 10, 00:56:12 GMT+0
Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video)..

Incident with Wowza Video - Real-Time Stream - Amsterdam Region

Tue, 1 Oct 2024 10:35:08 +0000

Type: Incident

Duration: 6 hours and 2 minutes

Affected Components:

Oct 1, 10:35:08 GMT+0
Investigating - **We are actively investigating this issue.** _Known Impact_: Cannot create a new Real-Time Stream with the Amsterdam Region _Workaround_: Other Regions work fine. Once a Real-Time Stream is created. The Amsterdam region can be selected from the settings. We apologize for any inconvenience this may be causing; we will provide updates here as they become available..

Oct 1, 16:36:40 GMT+0
Resolved - This incident has been resolved. Thank you for your patience. .

Wowza CDN Pull Workflow: Required IP address change

Wed, 25 Sep 2024 16:00:00 +0000

Type: Maintenance

Duration: 16 days and 3 hours

Affected Components:

Sep 25, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 11, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 16:00:00 GMT+0
Identified - **Who does this affect?** If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams. **What do I need to do?** ### Please add the new IP addresses into your workflow **before October 11th, 2024**: * Oregon (us-west-2): 54.68.61.81, 44.225.129.35, 35.161.247.138 * Seoul (ap-northeast-2): 13.125.58.224, 3.35.119.29, 43.200.156.236 * Frankfurt (eu-central-1): 52.29.60.88, 3.123.121.43, 3.77.81.251 **NOTE:** **DO NOT REMOVE THE OLD IP ADDRESSES AT THIS TIME. WOWZA WILL COMMUNICATE WHEN SAFE TO DO SO.** Further details can be found in the below article in step 9: [Pull streams from Wowza Streaming Engine to Wowza CDN](https://www.wowza.com/docs/how-to-stream-to-wowza-cdn#ip-addresses) If you use the REST API, refer to this article: [Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs](https://www.wowza.com/docs/how-to-send-a-stream-from-wowza-streaming-engine-to-a-wowza-cdn-hls-target-by-using-the-wowza-streaming-engine-and-wowza-video-rest-apis#ip-addresses) If there are any questions please, [contact Wowza Support](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc1sdt04.na1.hubspotlinks.com%2FCtc%2FN%2B113%2Fc1sDT04%2FMWGrHcv2xXXV30Srh7mfBG9W5yX2x95gPHbfN5ZDtTg3m2ndW69sMD-6lZ3psW6r2Lj97cyHZWW3-QnpD7FLKSkVSHs558xLh0SN2d0HlXtwGK5W5RY%5FgD1HPXYqN5lVKVHqnYSmW5kbXwL8c8sLzVV0Y5795V6r9VgftF292-hf-W4fDmqX4mkf9PN3Fk8ypmdSlDW2L--6k46%5F0n6W5VnBZ38GYP%5FzVVw4%5FB8TnhnpW1Nf9dg4s%5FGKTW1t6qJl2rzvFtW66D6xZ4fG9RNW2LBJMr8FWS2%5FVtHvXB8MGgz1W8XQDfw719zTmf1KPBhb04&data=05%7C02%7Ctina.miller%40wowza.com%7C6a86fb228a634e147ac108dc96284095%7Ccde87810c74a42b1974779b5f89ea164%7C0%7C0%7C638550346830787380%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=v5dQTlH3Q1had62q1maFTA0VnGhJ4OqCUKeVjPM3xMA%3D&reserved=0). Thank you again for being a valued Wowza customer. We appreciate your business! Best, The Wowza Support Team .

Required IP address changes for Wowza CDN Pull Workflow

Thu, 27 Jun 2024 15:00:00 +0000

Type: Maintenance

Duration: 14 days and 4 hours

Affected Components:

Jul 11, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 12, 21:33:19 GMT+0
Completed - **Update as the old IP's should be kept till further notice:** **Who does this affect?** If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and you whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams. **What do I need to do?** ### Please add the new IP addresses into your workflow **before July 11th, 2024**: * Oregon (us-west-2): 44.232.207.68, 54.245.251.133, 35.161.232.146 * Seoul (ap-northeast-2): 13.124.180.184, 3.39.128.171, 3.39.185.132 * Frankfurt (eu-central-1): 3.65.160.245, 3.76.110.124, 18.195.249.55 ### **After July 11, 2024,** please keep the legacy IP's in place till further notice. We'll share an update on when they can be removed from your firewall rules: * 129.153.100.158 * 129.153.114.13 * 129.154.207.194 * 132.145.253.238 * 138.3.255.30 * 141.147.1.186 * 146.56.156.1 * 158.101.43.210 * 193.123.241.42 Further details can be found in the below article in step 9: [Pull streams from Wowza Streaming Engine to Wowza CDN](https://www.wowza.com/docs/how-to-stream-to-wowza-cdn#ip-addresses) If you use the REST API, refer to this article: [Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs](https://www.wowza.com/docs/how-to-send-a-stream-from-wowza-streaming-engine-to-a-wowza-cdn-hls-target-by-using-the-wowza-streaming-engine-and-wowza-video-rest-apis#ip-addresses) If there are any questions please, [contact Wowza Support](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc1sdt04.na1.hubspotlinks.com%2FCtc%2FN%2B113%2Fc1sDT04%2FMWGrHcv2xXXV30Srh7mfBG9W5yX2x95gPHbfN5ZDtTg3m2ndW69sMD-6lZ3psW6r2Lj97cyHZWW3-QnpD7FLKSkVSHs558xLh0SN2d0HlXtwGK5W5RY%5FgD1HPXYqN5lVKVHqnYSmW5kbXwL8c8sLzVV0Y5795V6r9VgftF292-hf-W4fDmqX4mkf9PN3Fk8ypmdSlDW2L--6k46%5F0n6W5VnBZ38GYP%5FzVVw4%5FB8TnhnpW1Nf9dg4s%5FGKTW1t6qJl2rzvFtW66D6xZ4fG9RNW2LBJMr8FWS2%5FVtHvXB8MGgz1W8XQDfw719zTmf1KPBhb04&data=05%7C02%7Ctina.miller%40wowza.com%7C6a86fb228a634e147ac108dc96284095%7Ccde87810c74a42b1974779b5f89ea164%7C0%7C0%7C638550346830787380%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=v5dQTlH3Q1had62q1maFTA0VnGhJ4OqCUKeVjPM3xMA%3D&reserved=0). Thank you again for being a valued Wowza customer. We appreciate your business! Best, The Wowza Support Team .

Jun 27, 15:00:00 GMT+0
Identified - **Who does this affect?** If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and you whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams. **What do I need to do?** ### Please add the new IP addresses into your workflow **before July 11th, 2024**: * Oregon (us-west-2): 44.232.207.68, 54.245.251.133, 35.161.232.146 * Seoul (ap-northeast-2): 13.124.180.184, 3.39.128.171, 3.39.185.132 * Frankfurt (eu-central-1): 3.65.160.245, 3.76.110.124, 18.195.249.55 ### **After July 11, 2024,** please remove the legacy IPs from your workflow as they will no longer be valid: * 129.153.100.158 * 129.153.114.13 * 129.154.207.194 * 132.145.253.238 * 138.3.255.30 * 141.147.1.186 * 146.56.156.1 * 158.101.43.210 * 193.123.241.42 Further details can be found in the below article in step 9: [Pull streams from Wowza Streaming Engine to Wowza CDN](https://www.wowza.com/docs/how-to-stream-to-wowza-cdn#ip-addresses) If you use the REST API, refer to this article: [Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs](https://www.wowza.com/docs/how-to-send-a-stream-from-wowza-streaming-engine-to-a-wowza-cdn-hls-target-by-using-the-wowza-streaming-engine-and-wowza-video-rest-apis#ip-addresses) If there are any questions please, [contact Wowza Support](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc1sdt04.na1.hubspotlinks.com%2FCtc%2FN%2B113%2Fc1sDT04%2FMWGrHcv2xXXV30Srh7mfBG9W5yX2x95gPHbfN5ZDtTg3m2ndW69sMD-6lZ3psW6r2Lj97cyHZWW3-QnpD7FLKSkVSHs558xLh0SN2d0HlXtwGK5W5RY%5FgD1HPXYqN5lVKVHqnYSmW5kbXwL8c8sLzVV0Y5795V6r9VgftF292-hf-W4fDmqX4mkf9PN3Fk8ypmdSlDW2L--6k46%5F0n6W5VnBZ38GYP%5FzVVw4%5FB8TnhnpW1Nf9dg4s%5FGKTW1t6qJl2rzvFtW66D6xZ4fG9RNW2LBJMr8FWS2%5FVtHvXB8MGgz1W8XQDfw719zTmf1KPBhb04&data=05%7C02%7Ctina.miller%40wowza.com%7C6a86fb228a634e147ac108dc96284095%7Ccde87810c74a42b1974779b5f89ea164%7C0%7C0%7C638550346830787380%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=v5dQTlH3Q1had62q1maFTA0VnGhJ4OqCUKeVjPM3xMA%3D&reserved=0). Thank you again for being a valued Wowza customer. We appreciate your business! Best, The Wowza Support Team .

Jun 27, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

REMINDER: Regular Q1 Wowza Video Maintenance Window

Thu, 11 Jan 2024 00:00:00 +0000

Type: Maintenance

Duration: 25 minutes

Affected Components: , ,

Jan 11, 00:24:32 GMT+0
Completed - Maintenance has completed successfully..

Jan 11, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 00:00:00 GMT+0
Identified - Tonight is the regularly scheduled quarterly maintenance window for Wowza Video as published in the article "[Wowza Video preferred maintenance schedule](https://www.wowza.com/docs/wowza-video-preferred-maintenance-schedule)". During the maintenance window, you cannot sign in to Wowza Video or use the Wowza Video REST API. Any currently **active live streams or transcoders that are already running will not be affected**. However, stream and transcoder start and stop events that are scheduled to occur during the maintenance window will not work. .

License Server Deprecation Notice: Wowza Media Server 2.x.x, 3.x.x and Wowza Streaming Engine 4.0.0 to 4.0.5

Sun, 31 Dec 2023 17:00:00 +0000

Type: Maintenance

Affected Components:

Dec 31, 17:00:00 GMT+0
Completed - Due to the age of our legacy licensing servers, we must shut them down by the end of this year (12/31/2023). **Wowza Media Server 2.x.x, 3.x.x and Wowza Streaming Engine 4.0.0 to 4.0.5** will only be impacted if the server does not already have DNS available. ***This change must be completed by December 31st, 2023 to continue using these versions of Wowza Media Server and Wowza Streaming Engine. *** To verify that your Wowza server has DNS configured properly, run the command below to confirm you see the Wowza domains and IP's: Linux: `dig wowzalicense-all.wowzamedia.com` Windows: `nslookup wowzalicense-all.wowzamedia.com` If you have further questions, please [open a support ticket](https://www.wowza.com/support/open-ticket) for assistance. .

Emergency Maintenance OCTOBER 30 @ 2:15pm Mountain: Wowza Video and ClearCaster affected

Mon, 30 Oct 2023 19:15:00 +0000

Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Oct 30, 20:30:03 GMT+0
Completed - Maintenance has completed successfully..

Oct 30, 19:15:01 GMT+0
Identified - Maintenance is now in progress.

Oct 30, 19:15:00 GMT+0
Identified - We would like to inform you of an emergency maintenance window for our video streaming services. This maintenance will include the deployment of critical security patches within the infrastructure. **Maintenance Details:** **Date:** October 30, 2023 **Time:** 2:15pm Mountain **Duration:** 10-15 minutes **Impact:** During this maintenance window, our Wowza Video and ClearCaster services will be intermittently unavailable. Additionally, any API activity and UI access will be impacted. **What You Need to Do:** - Please be aware of this maintenance window. - Save any ongoing work and avoid starting new streaming sessions close to the maintenance start time. - Monitor our status page for updates on the maintenance progress. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our team will work diligently to complete the maintenance as quickly and smoothly as possible. Thank you for your continued trust and support. .

Maintenance Alert: Scheduled Support System Maintenance - October 29, 2023 at 7:00 UTC

Sun, 29 Oct 2023 06:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: ,

Oct 29, 06:00:00 GMT+0
Identified - We would like to inform you of an upcoming scheduled maintenance window for our Wowza Technical Support user interface. This maintenance is part of our commitment to providing you with the best possible service quality and reliability. **Maintenance Details:** • Date: October 29 • Time: 7:00 UTC to 8:30 UTC • Duration: 90 minutes • Impact: During this maintenance window, our technical support resources may be intermittently unavailable. **Reason for Maintenance:** This maintenance is part of our routine update process to ensure the stability, security, and performance of our technical support platform. **What You Need to Do:** • Please be aware of this maintenance window. • Monitor our status page for updates on the maintenance progress. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our team will work diligently to complete the maintenance as quickly and smoothly as possible. Thank you for your continued trust and support..

Oct 29, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Maintenance Alert: Scheduled System Maintenance October 12, 2023 @ 00:00 UTC

Thu, 12 Oct 2023 00:01:00 +0000

Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: , , , , , , , , , , , , , , ,

Oct 12, 00:01:00 GMT+0
Identified - Maintenance is now in progress..

Oct 12, 00:10:26 GMT+0
Completed - This Scheduled Maintenance has been completed successfully. We appreciate your patience during this process to improve our products and services for you!.

Oct 12, 00:00:00 GMT+0
Identified - We would like to inform you of an [upcoming scheduled maintenance window](https://www.wowza.com/docs/wowza-video-preferred-maintenance-schedule) for our Wowza Video streaming services. This maintenance is part of our ongoing commitment to providing you with the best possible service quality and reliability. **Maintenance Details:** • **Date**: October 12, 2023 • **Time**: 00:00 UTC to 01:00 UTC (*[convert to your local time](https://dateful.com/time-zone-converter?t=12am&tz2=Coordinated-Universal-Time-UTC)*) • **Duration**: 1 hour (*or less*) • **Impact**: During this maintenance window, our video streaming services may be intermittently unavailable. We recommend avoiding any critical operations during this period. **Reason for Maintenance:** This maintenance is part of our routine update process to ensure the stability, security, and performance of our platform. We are implementing the latest updates and improvements based on the Wowza Video preferred maintenance schedule. What You Need to Do: • Please be aware of this maintenance window and plan your activities accordingly. • Save any ongoing work and avoid starting new streaming sessions close to the maintenance start time. • Monitor our status page for updates on the maintenance progress. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our team will work diligently to complete the maintenance as quickly and smoothly as possible. Thank you for your continued trust and support..

POSTPONED: Important Maintenance Alert for September 9, 2023 at 8:00pm Mountain / September 10, 2023 at 2:00am UTC

Sun, 10 Sep 2023 02:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , ,

Sep 10, 02:00:00 GMT+0
Completed - Wowza has made the decision to postpone this scheduled maintenance window. We will reschedule this maintenance effort at another time (TBD). *As a reminder, please make note of the Wowza Video preferred maintenance schedule* at https://www.wowza.com/docs/wowza-video-preferred-maintenance-schedule. .

Sep 10, 02:00:00 GMT+0
Identified - On September 9, 2023 at 8:00pm Mountain / September 10, 2023 at 2:00am UTC Wowza will be performing a brief 30-minute maintenance event.   **What does this impact?** *The following Wowza Products will be impacted during maintenance:* - Wowza Video Web User & REST API Interface - *offline* - Wowza Video Scheduler - *offline* - Wowza ClearCaster User & REST API Interface - *offline* - Wowza Account Portal & Shopping Cart - *offline* - Wowza Support Forms & Chat - *offline* **What if I scheduled my live stream to start in Wowza Video?** Any scheduled live streams utilizing the Wowza Video Scheduler will NOT start during this window. You will need to update your schedule to start prior or after the maintenance window. **What if my live stream is already running in Wowza Video?** Any running live streams within the Wowza Video or ClearCaster ecosystems during the maintenance window will continue to run unaffected. If you have questions prior to the maintenance event, please [contact Wowza Support](https://www.wowza.com/support/open-ticket)..

August 21st Wowza CDN Pull Workflow IP Address Change

Mon, 21 Aug 2023 07:00:00 +0000

Type: Maintenance

Duration: 3 days and 18 hours

Affected Components:

Aug 21, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 07:00:00 GMT+0
Identified - During the week of 8/21/23 we will be implementing a change that will impact Wowza CDN workflows. **Who does this effect?:** If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and you whitelist Wowza CDN IP addresses in your firewall you will need to take action to prevent disruption of your streams. **What do I need to do?:** Prior to 8/21/2023 please add the new IP addresses into your workflow: 129.153.100.158 129.153.114.13 129.154.207.194 132.145.253.238 138.3.255.30 141.147.1.186 146.56.156.1 158.101.43.210 193.123.241.42 After 8/24/2023 please remove the legacy IP’s from your workflow as they will no longer be valid: 34.81.115.95 34.159.18.6 35.198.130.93 35.202.71.195 35.238.167.42 130.211.240.176 Further details can be found in the below article in step 9: https://www.wowza.com/docs/how-to-stream-to-wowza-cdn If there are any questions please contact Wowza Support: https://www.wowza.com/support/open-ticket.

Aug 25, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance | Support Portal | July 26 from 6:00 UTC - 6:30 UTC

Wed, 26 Jul 2023 06:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: ,

Jul 26, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 26, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 06:00:00 GMT+0
Identified - Wowza will perform maintenance which will **prevent customers from creating a support ticket and starting a chat session**. As a workaround during this window of time, you can email support@wowza.com for technical issues. Otherwise, if you can wait to submit your issue when the maintenance window is completed, please do so. *We appreciate your business!*.

Fastly ingress system update for Asia and EU

Fri, 7 Jul 2023 15:05:24 +0000

Type: Maintenance

Duration: 9 minutes

Affected Components:

Jul 7, 15:05:24 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 7, 15:14:36 GMT+0
Completed - Maintenance has completed successfully..

Wowza Video TheoPlayer to Wowza Flowplayer Migration

Thu, 15 Jun 2023 17:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Jun 15, 17:00:00 GMT+0
Identified - On Thursday (6/15) at 11 AM MST, for our Wowza Video customers, we will be doing a player conversion of TheoPlayer to Wowza Flowplayer. Any active streams using TheoPlayer could potentially go down. If the stream does go down, refresh the Wowza Video live stream page for new embed code or hosted page link. Any Wowza Video customers already using Wowza Flowplayer will not be impacted. Helpful links: [Player migration FAQ](https://www.wowza.com/docs/faq-update-from-wowza-video-player-to-wowza-flowplayer?utm_medium=email&_hsmi=2&_hsenc=p2ANqtz-9Ij_7MWdH_8y52GqMGGye25wQN0YAhfBdNEzaRcx-IcsuevPaswbmDEScnXfb52jWN1KNNYycB6J_RwamTpSHxFTKGkg&utm_content=2&utm_source=hs_email) [Flowplayer for Wowza Video](https://www.wowza.com/blog/flowplayer-for-wowza-video?utm_medium=email&_hsmi=2&_hsenc=p2ANqtz-_N_7U97D2rSh-dt8vKuO4ME-8n6_NP4G8k6ogoa5G8rhgVjKuHNM_TiswibOzQA7xfe2Fo1BMLixPL-bJN6Tnc3f8RQA&utm_content=2&utm_source=hs_email) [About Wowza Flowplayer](https://www.wowza.com/docs/about-wowza-flowplayer?utm_medium=email&_hsmi=2&_hsenc=p2ANqtz-_qPn2QE_unDc6G9EIDTD-ktk7qVvycT1gXXWNh_Nkfb8l1Vsy5uxslkChAYBAU0YQz8bVcj6suxq70wv529eYmwWdcEg&utm_content=2&utm_source=hs_email) .

Jun 15, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 15, 17:00:01 GMT+0
Identified - Maintenance is now in progress.