Wowza System Status

Overall System Health (94%)

Total Uptime

Upcoming Maintenance

No maintenance is currently scheduled.

Alert Status Detected
Alert

October 27, 2017, 12:56am UTC

Wowza Streaming Cloud
SERVICE ADVISORY: Wowza Streaming Cloud

The ability to setup GeoBlocking and or Token Authentication is currently unavailable.
We are currently investigating this issue and apologize for any inconvenience this may be causing; we will provide updates here as they are available.

UPDATE - 12/13/17 - We continue to review and monitor this situation and apologize for the inconvenience. If you require Geoblocking and or Token Authentication in your workflow please contact Wowza Support by navigating to www.wowza.com/support and they will be able to assist you with a manual configuration.

Past Incidents

April 11, 2018, 6:00pm UTC Duration: 1 day

Wowza Streaming Cloud
Wowza Streaming Cloud is experiencing failures with Connection Codes used in workflows involving Wowza Streaming Engine as the source. Engineers are investigating the problem. Existing streams shouldn't be affected.

Connection Codes failing in workflows involving Wowza Streaming Engine as the source. We are aware of and are currently investigating this issue. We do apologize for any inconvenience this may be causing and we are working quickly to identify the root cause and implement a fix to resolve it.

UPDATE: 4/12/2018 at 1:19pm EST
Existing Connection Codes are working. DevOps has identified the issue and scheduled a hotfix deployment to take place very soon. Will update as soon as the deployment finishes and smoke testing is complete.

Resolution:

We have deployed a hotfix to correct the issue seen with new connection codes used to configure Wowza Streaming Engine workflows that are pushing direct to the Wowza CDN. Tested successfully and issue is now resolved.

April 4, 2018, 8:01pm UTC Duration: 5 days

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We are aware of inconsistent behavior launching streams to Facebook Live.

We are actively working with our counterparts at Facebook to review recent permission and API changes which may have introduced this impact. Further updates will be provided here as they are available.

We do apologize for any inconvenience this may be causing, please contact Wowza ClearCaster Support for any questions: https://www.wowza.com/support/open-ticket

UPDATE: Wednesday April 4, 2018 | 7:36pm EST - We continue to work with Facebook on this issue which is primarily affecting the ability to start a Facebook Live stream to Groups. Currently we are investigating all available options to restore this capability. Updates will be provided as they are available.

Resolution:

Functionality to post to Facebook Live using ClearCaster has been restored. Contact ClearCaster Support for issues https://www.wowza.com/support/open-ticket

March 21, 2018, 5:00am UTC Duration: about 1 hour

ClearCaster
Upcoming Wowza ClearCaster Maintenance Scheduled for Wednesday, March 21, 2018

Wowza ClearCaster will undergo a brief maintenance on Wednesday 3/21/18 starting at 1am EST. This window is anticipated to last no more than 1 hour. During this time customers will not be able to access the remote administration page at ClearCaster.Wowza.com. All other features will be available.

Resolution:

Contact Us

If all Wowza systems above show as 'OK' but you are still experiencing problems, please contact support@wowza.com , or submit a ticket below.

Submit a Support Ticket