Wowza System Status

Overall System Health (92%)

Total Uptime

Upcoming Maintenance

ClearCaster will undergo scheduled maintenance on February 20, 2018 at 2:00pm UTC and will be unavailable for about 1 hour.
ClearCaster will undergo scheduled maintenance on February 22, 2018 at 2:00pm UTC and will be unavailable for about 1 hour.

Alert Status Detected
Alert

February 7, 2018, 9:00am UTC

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We are aware of and currently investigating an issue where comments and reactions are not being displayed on the ClearCaster talent view when going Live to FaceBook Pages. Individual Timelines are not affected.

We are are currently investigating this issue and apologize for any inconvenience this may be causing; we will provide updates here as they are available.

UPDATE: 2/7/18 1420 EST - We have identified the root cause of this issue and are working toward a resolution. Further updates will be posted here.

UPDATE 2/7/18 1640 EST - Please contact ClearCaster Technical Support: https://www.wowza.com/support/open-ticket if this feature is required in your workflow. We are continuing to work toward a full resolution and in parallel we will have a temporary workaround available soon.

UPDATE: 2/16/18 11:23 EST - We have identified and resolved the issue affecting comments and reactions not being displayed on the ClearCaster Talent view when going Live to Facebook Pages. This fix will be included in a software update scheduled for public release next week. If you require early access to the release please contact ClearCaster Technical Support: https://www.wowza.com/support/open-ticket

October 27, 2017, 12:56am UTC

Wowza Streaming Cloud
SERVICE ADVISORY: Wowza Streaming Cloud

The ability to setup GeoBlocking and or Token Authentication is currently unavailable.
We are currently investigating this issue and apologize for any inconvenience this may be causing; we will provide updates here as they are available.

UPDATE - 12/13/17 - We continue to review and monitor this situation and apologize for the inconvenience. If you require Geoblocking and or Token Authentication in your workflow please contact Wowza Support by navigating to www.wowza.com/support and they will be able to assist you with a manual configuration.

Past Incidents

February 15, 2018, 2:00pm UTC Duration: 30 minutes

ClearCaster
Upcoming Wowza ClearCaster Maintenance Scheduled for Thursday, February 15, 2018

Wowza ClearCaster will undergo a brief maintenance on Thursday 2/15/18 starting at 9am EST. This window is anticipated to last no more than 30 minutes. During this time customers will not be able to access the remote administration page. All other features will be available.

Resolution:

January 27, 2018, 6:00pm UTC Duration: about 3 hours

Wowza Streaming Cloud
Upcoming Wowza Streaming Cloud Maintenance Scheduled for Saturday, January 27, 2018

Upcoming Wowza Streaming Cloud Maintenance Scheduled for Saturday, January 27, 2018

Dear Wowza Streaming Cloud Customers,

Wowza will perform scheduled maintenance on the Wowza Streaming Cloud service on Saturday, January 27, 2018, from approximately 18:00 UTC to 21:00 UTC. To convert UTC to your time zone, go to the Time Zone Converter found here - http://www.thetimezoneconverter.com/.

Live streams and transcoders that are running when the maintenance window begins will not be affected. They will continue to broadcast and be available to viewers. During the maintenance window, however, the following limitations apply:

· You will not be able to sign in to the Wowza Streaming Cloud service or use the REST API.
· Scheduled events will not work. Live streams and transcoders that are scheduled to start or stop during the
maintenance window will not start or stop.
· Active publishing from Wowza Streaming Engine using the Wowza CDN and Wowza Streaming Cloud
stream target profiles before the maintenance window begins will not be affected. During the
maintenance window, however, publishing cannot be configured, started, or restarted. This includes
publishing that was active before the maintenance window began, but was stopped or failed during the
maintenance window.

For updates on the progress of this scheduled maintenance, please check the Wowza Status Page - https://status.wowza.com/.

To learn more about Wowza Streaming Cloud preferred maintenance, see the Support article Wowza Streaming Cloud preferred maintenance schedule - https://www.wowza.com/docs/wowza-streaming-cloud-preferred-maintenance-schedule.

For answers to questions about this or any scheduled maintenance window, open a Support ticket - https://www.wowza.com/support/open-ticket.

Thank you,
The Wowza Streaming Cloud Team

Resolution:

January 25, 2018, 2:00pm UTC Duration: 30 minutes

ClearCaster
Upcoming Wowza ClearCaster Maintenance Scheduled for Thursday January 25, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Thursday 1/25/18
starting at 9am EST. This window is anticipated to last no more than 30 minutes. During this time customers will not be able to access the remote administration page. All other features will be available.

Resolution:

Contact Us

If all Wowza systems above show as 'OK' but you are still experiencing problems, please contact support@wowza.com , or submit a ticket below.

Submit a Support Ticket