Wowza System Status

Overall System Health (100%)

Total Uptime

Upcoming Maintenance

No maintenance is currently scheduled.

Past Incidents

May 5, 2019, 8:30pm UTC Duration: about 17 hours

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We are currently experiencing issues ending broadcasts from Facebook.com/live/create.

We’re actively working with Facebook to fix this. As a workaround, broadcasts started on the facebook.com/live/create interface can be stopped in the ClearCaster.Wowza.com portal or manually on your ClearCaster by hitting the down arrow on the keypad 3 times to access the “Finish Streaming” option while broadcasting. This error is being seen via the paired encoder and stream key workflows on Facebook Live.
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. The ability to end broadcasts from Facebook.com/live/create is available and once again stable. Browser Caches should be cleared after logging out of Facebook.com and logging back in. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

April 30, 2019, 6:00pm UTC Duration: about 7 hours

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We've identified an issue with broadcasting from ClearCaster.Wowza.com
We’re actively working resolve this issue. As a workaround, broadcasts can be started via the Facebook.com/live/create interface. For any additional needs or questions please contact support - https://www.wowza.com/support/open-ticket
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing
UPDATE @ 7:00pm EST
Continuing to work with FaceBook on this issue. Currently, we have no estimated time to resolution. Will update this status post as new information becomes available.

Resolution:

The service impacting issue has been resolved. Thank you for your patience during this time. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

Contact Us

If all Wowza systems above show as 'OK' but you are still experiencing problems, please contact support@wowza.com , or submit a ticket below.

Submit a Support Ticket