Wowza System Status

Overall System Health (100%)

Upcoming Maintenance

No maintenance is currently scheduled.

Past Incidents

March 13, 2019, 4:30pm UTC Duration: about 12 hours

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We’re currently working with FaceBook to address issues broadcasting to Facebook Live.
At present, there is a larger outage affecting all of Facebook including the Facebook Live Stream Platform.
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing
UPDATE @ 6:05pm EST
Facebook has identified the issue and are working toward a resolution

Resolution:

The service impacting issue has been resolved. The outage affecting the Facebook Live Stream Platform has now been resolved. Thank you for your patience during this time. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

March 6, 2019, 3:00pm UTC Duration: 2 days

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We are aware of issues affecting Playback of broadcasts on Android devices
We’re actively working with Facebook to address this issue for playback from the Facebook Live platform.
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing
UPDATE @ 6:00pm EST
Continuing to work with FaceBook on this issue. Currently, we have no estimated time to resolution.
UPDATE @ 2:00pm EST March 7th
We’re continuing to actively work with Facebook to resolve this issue.
We have identified a workaround:
Broadcasts should be started on ClearCaster.Wowza.com until this alert has been cleared.
Please contact support - https://www.wowza.com/support/open-ticket
If you have questions about starting your specific workflows through ClearCaster.Wowza.com
UPDATE @ 9:00am EST March 8th
The update to resolve the issue with playback on Android devices when broadcasting through the Facebook.com/live/create interface is being deployed and we will update this alert again once we have verified that this issue has been fully resolved.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. The ability to start broadcasts from Facebook.com/live/create and reach audience members on Android devices with both Video and Audio is once again stable. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

February 21, 2019, 3:30am UTC Duration: about 1 hour

Store
Users unable to put things in Wowza shopping cart

We are experiencing a problem with the Wowza online store that is preventing items from being added to the shopping cart. Engineers are working on the issue.

Resolution:

Problem has been identified and fixed that was not allowing users to put items in their shopping cart.

Contact Us

If all Wowza systems above show as 'OK' but you are still experiencing problems, please contact support@wowza.com , or submit a ticket below.

Submit a Support Ticket