Wowza System Status

Overall System Health (98%)

Upcoming Maintenance

No maintenance is currently scheduled.

Alert Status Detected
Alert

December 11, 2018, 10:00pm UTC

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We've identified an issue with Frame accurate countdown to go live using Wowza ClearCaster
We’re actively working to resolve this issue.  All broadcasters should refrain from any audible countdowns in their broadcast environment in the 3-15 seconds as the countdown shows on the Talentview when going live using their Wowza ClearCaster.
We will provide updates as they become available.
UPDATE @ 5:05pm EST Dec 13 2018
We are currently awaiting the fix for this issue to be fully tested before it is deployed. A final all-clear will be posted after deployment and successful testing.
UPDATE @ 6:50pm EST Dec 14 2018
We are continuing to work with FaceBook on this issue. Currently, we have no estimated time to resolution.

Past Incidents

December 15, 2018, 5:05am UTC Duration: 30 minutes

ClearCaster
Upcoming Wowza ClearCaster Maintenance Scheduled for Friday December 14, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Friday 12/14/18
- starting at 10:05 pm MST. This window is anticipated to last no more than 30 Minutes. During this time customers will not be able to access ClearCaster.Wowza.com.
All other features will be available and ClearCaster operators will be able to create broadcasts through Facebook.com/live/create during this time.

Resolution:

December 12, 2018, 6:08pm UTC Duration: about 7 hours

Wowza Account Services
SERVICE ADVISORY: Wowza Account Services

We are currently aware of and working to restore access to the Wowza account login.
To place a Support ticket please email support@wowza.com
Forum Posts can be viewed, however, signing into the forums to reply or post is currently impacted.
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing

Resolution:

The Wowza Account login portal issue has been resolved. Thank you for your patience while we worked toward resolution. Service to the Wowza Account login portal as well as the Forum login portal has now been restored. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket or by emailing support@wowza.com

December 12, 2018, 5:00pm UTC Duration: about 8 hours

Store
Online shopping cart and customer portal is not functioning correctly

We are experiencing a problem with the online shopping cart that is preventing users from adding items to the cart and completing a purchase. The online portal is currently not available as well. Development team is working to resolve the issue.

Resolution:

Service has been restored to the online shopping cart and customer portal.

November 29, 2018, 3:00pm UTC Duration: about 1 hour

ClearCaster
Upcoming Wowza ClearCaster Maintenance Scheduled for Thursday November 29, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Thursday 11/29/18 starting at 10 am EST. This window is anticipated to last no more than 1 hour. During this time customers will not be able to access the remote administration page at ClearCaster.Wowza.com. All other features will be available and ClearCaster operators will be able to create broadcasts through Facebook.com/live/create during this time.

Resolution:

November 20, 2018, 4:00pm UTC Duration: about 7 hours

ClearCaster
SERVICE ADVISORY: Wowza ClearCaster

We are currently experiencing issues starting broadcasts from Facebook.com/live/create
We’re actively working with Facebook to fix this. Broadcasts should be started on ClearCaster.Wowza.com until this alert has been cleared.
Updates to follow.
UPDATE @ 10:50am MST
The issue with broadcasting through the Facebook.com/live/create interface is showing signs of recovery and we will update this alert again once we have verified that this issue has been fully resolved and this system is once again stable.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. The ability to start broadcasts from Facebook.com/live/create is available and once again stable. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

Contact Us

If all Wowza systems above show as 'OK' but you are still experiencing problems, please contact support@wowza.com , or submit a ticket below.

Submit a Support Ticket