Wowza - Incident with Wowza Video Transcoder/Live Streams failing to start. – Incident details

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Incident with Wowza Video Transcoder/Live Streams failing to start.

Resolved
Operational
Started over 1 year agoLasted 39 minutes

Affected

Wowza Video

Major outage from 2:06 PM to 2:36 PM, Operational from 2:36 PM to 2:45 PM

Transcoder: Americas

Major outage from 2:06 PM to 2:36 PM, Operational from 2:36 PM to 2:45 PM

Transcoder: Asia Pacific

Major outage from 2:06 PM to 2:36 PM, Operational from 2:36 PM to 2:45 PM

Transcoder: Europe

Major outage from 2:06 PM to 2:36 PM, Operational from 2:36 PM to 2:45 PM

Transcoder: Middle East

Major outage from 2:06 PM to 2:36 PM, Operational from 2:36 PM to 2:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All transcoders are starting successfully in all regions.

  • Update
    UTC
    Update
    WWe’ve implemented a fix and are currently monitoring its impact. Since 14:29 UTC, we’ve stopped seeing startup errors. We believe this issue is resolved and will monitor for another 10 minutes to ensure transcoder startup success.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. We see some regions starting up successfully. Not all are operational at this time. We are continuing to resolve this issue as quickly as possible. Thank you for your patience.

  • Identified
    UTC
    Identified

    We have identified the issue and have deployed a fix. We will begin monitoring and will provide an update very soon.

  • Update
    UTC
    Update

    We continue to investigate this issue with transcoders not starting. Note: all existing transcoders are unaffected at this time. Updates to follow.

  • Investigating
    UTC
    Investigating

    We are actively investigating this issue.
    Known Impact: This is preventing users from starting new live streams.
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

 

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