Wowza - Wowza Video: Original HTML5 player failing to load – Incident details

General Notice experiencing degraded performance


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Wowza Video: Original HTML5 player failing to load

Resolved
Operational
Started over 1 year agoLasted about 2 hours

Affected

Wowza Video

Operational from 8:17 PM to 10:33 PM

Hosted / Embedded Player

Operational from 8:17 PM to 10:33 PM

Updates
  • Resolved
    Resolved

    We have implemented a fix and this incident has been resolved.

    Since it's a DNS fix, you might need to swap the player options back and forth in the UI to resolve.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. This issue appears to be related to an issue with the DNS for the player.

  • Investigating
    Investigating

    We are currently investigating this incident. Customers currently using Wowza Flowplayer is not impacted by this issue.

    More updates to follow.

    Current workaround: Use another player in the meantime while we work to resolve this incident.

 

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