Wowza - Wowza Video Transcoder Startup Issue – Incident details

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Wowza Video Transcoder Startup Issue

Resolved
Operational
Started about 3 years agoLasted about 6 hours

Affected

Wowza Video

Operational from 10:44 AM to 4:47 PM

Application

Rest API

Operational from 10:44 AM to 4:47 PM

Transcoder: Americas

Operational from 10:44 AM to 4:47 PM

Transcoder: Asia Pacific

Operational from 10:44 AM to 4:47 PM

Transcoder: Europe

Operational from 10:44 AM to 4:47 PM

Updates
  • Resolved
    Resolved

    After ongoing monitoring, we see the Wowza Video platform is in a stable state. Resolving this issue.

  • Update
    Update

    We are seeing the backlog clear out and successful starts are happening as expected. We will continue to monitor the progress. Updates to follow.

  • Update
    Update

    We continue to process the backlog of requests for transcoder start-up requests. We are scaling resources to process the backlog at a quicker pace. Will monitor the backlog queue and update as we know more. Please note: all new requests will be added to the backlog queue to be processed.

  • Monitoring
    Monitoring

    We have identified the issue and have implemented a fix and seen improvement. Currently monitoring the result.

    Will update you with the latest.

  • Identified
    Identified

    We have currently identified the issue.

    We are working hard on implementing the fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

 

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