Wowza - Notice history



Welcome to Wowza Status

Here you will find real-time information about the status of our services. Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we will provide status updates here.



 

Notice history

Jul 2024

Incident with the Wowza Support Portal (500 Server Error)
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Identified
    Identified

    We have identified the issue. We are currently working on a fix to address this issue.
    We apologize for any inconvenience. We will provide updates here as they become available.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: "Create a ticket" and "View your tickets" are not accessible. (500 Server Error)
    Workaround: Send an email directly to support@wowza.com

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Jun 2024

Required IP address changes for Wowza CDN Pull Workflow
  • Update
    July 12, 2024 at 9:33 PM
    Completed
    July 12, 2024 at 9:33 PM

    Update as the old IP's should be kept till further notice:

    Who does this affect? 
    If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and you whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams. 

    What do I need to do? 

    Please add the new IP addresses into your workflow before July 11th, 2024:

    • Oregon (us-west-2):  
      44.232.207.68, 
      54.245.251.133, 
      35.161.232.146

    • Seoul (ap-northeast-2):  
      13.124.180.184, 
      3.39.128.171, 
      3.39.185.132

    • Frankfurt (eu-central-1):  
      3.65.160.245,  
      3.76.110.124,  
      18.195.249.55


    After July 11, 2024, please keep the legacy IP's in place till further notice. We'll share an update on when they can be removed from your firewall rules: 

    • 129.153.100.158 

    • 129.153.114.13 

    • 129.154.207.194 

    • 132.145.253.238 

    • 138.3.255.30 

    • 141.147.1.186 

    • 146.56.156.1 

    • 158.101.43.210 

    • 193.123.241.42

    Further details can be found in the below article in step 9: 
    Pull streams from Wowza Streaming Engine to Wowza CDN

    If you use the REST API, refer to this article:
    Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs


    If there are any questions please,  contact Wowza Support
       

    Thank you again for being a valued Wowza customer. We appreciate your business!  
      

    Best, 
    The Wowza Support Team  

  • Completed
    July 11, 2024 at 7:00 PM
    Completed
    July 11, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    June 27, 2024 at 3:00 PM
    In progress
    June 27, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    June 27, 2024 at 3:00 PM
    Planned
    June 27, 2024 at 3:00 PM

    Who does this affect? 
    If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and you whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams. 

    What do I need to do? 

    Please add the new IP addresses into your workflow before July 11th, 2024:

    • Oregon (us-west-2):  
      44.232.207.68, 
      54.245.251.133, 
      35.161.232.146

    • Seoul (ap-northeast-2):  
      13.124.180.184, 
      3.39.128.171, 
      3.39.185.132

    • Frankfurt (eu-central-1):  
      3.65.160.245,  
      3.76.110.124,  
      18.195.249.55


    After July 11, 2024, please remove the legacy IPs from your workflow as they will no longer be valid: 

    • 129.153.100.158 

    • 129.153.114.13 

    • 129.154.207.194 

    • 132.145.253.238 

    • 138.3.255.30 

    • 141.147.1.186 

    • 146.56.156.1 

    • 158.101.43.210 

    • 193.123.241.42

    Further details can be found in the below article in step 9: 
    Pull streams from Wowza Streaming Engine to Wowza CDN

    If you use the REST API, refer to this article:
    Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs


    If there are any questions please,  contact Wowza Support
       

    Thank you again for being a valued Wowza customer. We appreciate your business!  
      

    Best, 
    The Wowza Support Team  

May 2024

Incident with Wowza Video 2.0 Current viewer on Live stream is displaying viewership for the life of the Livestream.
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Monitoring
    Monitoring

    We are still working on a fix. We will update once it is deployed.

  • Identified
    Update

    A fix is taking longer than expected. We will provide updates here as they become available.

  • Identified
    Update

    We have identified the issue are close to releasing a fix.

    More updates to follow...

  • Identified
    Identified

    We have determined the root cause of the current viewers to be incorrect and are working towards implementing a fix for this issue.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Wowza Video 2.0 users are seeing higher than expect current viewer numbers under the Livestream
    Workaround: See correct viewer count under Analytics
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Incident with Wowza Video 2.0 users unable to access assets.
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Identified
    Identified

    We have identified the issue. We are currently working to fix to address this issue.
    We apologize for any inconvenience. We will provide updates here as they become available.

  • Investigating
    Investigating

    We are actively investigating this issue.

    When navigating to Assets users are seeing "Access to this video was denied"

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Wowza Video Unique Viewers Not Updating
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful and it will take 2 hours for the data to catch-up. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Investigating
    Update

    Some users are reporting Wowza Video unique viewers not updating past zero. We are currently investigating and updates to follow.

  • Investigating
    Investigating

    Some users are reporting Wowza Video unique viewers not updating past zero. We are currently investigating and updates to follow.

May 2024 to Jul 2024

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