Wowza - Notice history

Wowza CDN under maintenance


Welcome to Wowza Status

Here you will find real-time information about the status of our services. Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we will provide status updates here.


 

Notice history

Oct 2024

Incident with Wowza Video - Real-Time Stream - Amsterdam Region
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Cannot create a new Real-Time Stream with the Amsterdam Region
    Workaround: Other Regions work fine. Once a Real-Time Stream is created. The Amsterdam region can be selected from the settings.
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Sep 2024

Wowza CDN Pull Workflow: Required IP address change
Scheduled for September 25, 2024 at 4:00 PM – October 11, 2024 at 7:00 PM 16 days
  • In progress
    September 25, 2024 at 4:00 PM
    In progress
    September 25, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    September 25, 2024 at 4:00 PM
    Planned
    September 25, 2024 at 4:00 PM

    Who does this affect? 
    If you are using a Wowza Streaming Engine pull to Wowza CDN workflow and whitelist Wowza CDN IP addresses in your firewall, you will need to take action to prevent disruption of your streams.

    What do I need to do? 

    Please add the new IP addresses into your workflow before October 11th, 2024:

    • Oregon (us-west-2):  
      54.68.61.81,

      44.225.129.35,

      35.161.247.138

    • Seoul (ap-northeast-2):  
      13.125.58.224,
      3.35.119.29,
      43.200.156.236

    • Frankfurt (eu-central-1):  
      52.29.60.88,

      3.123.121.43,

      3.77.81.251

    NOTE:
    DO NOT REMOVE THE OLD IP ADDRESSES AT THIS TIME. WOWZA WILL COMMUNICATE WHEN SAFE TO DO SO.

    Further details can be found in the below article in step 9: 
    Pull streams from Wowza Streaming Engine to Wowza CDN

    If you use the REST API, refer to this article:
    Send a stream from Wowza Streaming Engine to a Wowza CDN HLS target using Wowza REST APIs


    If there are any questions please,  contact Wowza Support. 
       

    Thank you again for being a valued Wowza customer. We appreciate your business!  
      

    Best, 
    The Wowza Support Team  

Intermittent access to Wowza ticketing system.
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Investigating
    Investigating

    We are seeing delays in the creation of tickets with Wowza.com. We are currently investigating this incident and will address tickets to best of our ability. More updates to follow.

Incident with app.flowplayer.com login page returning an authorization error
  • Resolved
    Resolved

    This incident has been resolved. We apologize for the service interruption.

  • Identified
    Identified

    We have identified the issue. Implemented a fix and monitoring the login page.
    We apologize for any inconvenience. We will provide updates here as they become available.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Flowplayer customer unable to login to app.flowplayer.com
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Incident with Wowza Video 2.0 UI not showing the live streams link
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Wowza Video 2.0 UI is missing the Live Streams link
    Workaround: Navigate to https://app.wowza.com/livestreams
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Aug 2024

Incident with Support ticketing and chat are currently offline do to outage.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Support ticketing system along with Live Chat is currently offline do to outage.

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Incident with Wowza Account Login / Wowza Video REST API
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Monitoring
    Monitoring

    Thank you for your patience as we have identified the issue, added a fix and monitoring the results.

    More updates to follow...

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Wowza.com login can potentially get an intermittent 504 errors. This effects Wowza Video, and account login, which could effect accessing/viewing support tickets.

    Workaround: Refresh page and attempt logging in again. If you need to reach out to support, the email address is: support@wowza.com

    Also, Wowza REST API calls can potentially get intermittent 503 service unavailable responses.

    Workaround: For failed REST API calls that get a 503 service unavailable response, please re-attempt the REST API call.


    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Incident with Wowza Video v2 Login Page showing a blank page after logging in
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Identified
    Identified

    We have identified the issue. We are currently working to fix to address this issue.
    We apologize for any inconvenience. We will provide updates here as they become available.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: A small portion of Wowza Video v2 and OVP users are reporting getting a blank page when logging into the UI
    Workaround: go to video.wowza.com to use the Legacy UI
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Incident with Streamlock certificate renewal failing
  • Resolved
    Resolved

    We’re happy to report a StreamLock renewal fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Investigating
    Investigating

    We are actively investigating this issue.
    Known Impact: Unable to renew Streamlock certificates
    Workaround: Create a temp certificate
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Wowza Account Portal and Wowza Video Login intermittent Timeouts
  • Resolved
    Resolved

    We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.

  • Monitoring
    Monitoring

    We have identified and implemented a fix. We are monitoring the results.

  • Investigating
    Update

    Wowza Account and Wowza Video Login and could potentially get 504 bad gateway errors.

    As a workaround, if you need to reach out to Wowza Support, please email at the below address:'

    support@wowza.com

  • Investigating
    Investigating

    We are actively investigating this issue where wowza.
    Known Impact: Wowza account and Wowza Video login pages are down
    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Aug 2024 to Oct 2024

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