All systems operational


Welcome to Wowza Status

Here you will find real-time information about the status of our services. Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we will provide status updates here.


 

Wowza Video

Operational

Wowza Streaming Engine

Operational

Wowza ClearCaster

Operational

wowza.com

Operational

Wowza Support

Operational

Notice history

Sep 2023

Wowza Video Login Page is Down
ClearCaster Streaming is Unavailable
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We have identified the issue and currently working on a fix.

    We plan to have an update soon.

  • Investigating

    We are continuing to investigate this incident.

    Move updates to follow…

  • Investigating

    We are currently investigating where ClearCaster subscriptions are showing as expired, even though there's an active subscription. ClearCaster streaming is considered down at this point and it's recommended to use another encoder in the meantime.

    We do apologize for the inconvenience and more updates to follow as we diligently look into this.

Support Forms are Currently Impacted and Down
  • Resolved

    This incident has been resolved.

    Thank you for your patience!

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    Support Forums are Currently Impacted and Down. Premium support customers, please initiate a chat in the meantime.

    More updates to follow…

POSTPONED: Important Maintenance Alert for September 9, 2023 at 8:00pm Mountain / September 10, 2023 at 2:00am UTC

Aug 2023

Wowza Real-Time Streaming New and Existing Stream Failures
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

    Thank you for your patience as we worked through this.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    All Wowza Real-time streams regions are effected where new and existing streams are failing. We are working diligently on this and more updates to follow as we progress.

August 21st Wowza CDN Pull Workflow IP Address Change
Wowza Account Login 404
  • Resolved

    This incident has been resolved.

Wowza Video : Real Time Streaming @ Scale
  • Resolved

    To improve streaming quality, it's recommended to set OBS to use bframe=0 when streaming to Wowza Real-Time Streaming.

  • Investigating

    We are actively investigating intermittent stuttering in the video playback experience across all regions. While the impact is sporadic, we are diligently working to identify and address the underlying causes.

  • Investigating

    We are currently investigating Stuttering Video Playback Experience with the "Singapore" and "Bangalore" regions.

    As a workaround "Phoenix" and "Amsterdam" regions can be selected.

Minor Impact: Wowza Real Time Streaming Analytics and Usage
  • Resolved

    This incident has been resolved with real-time streaming analytics and usage working as expected.

    Thank you for your patience!

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are seeing issues with usage and viewer data for Wowza Real Time Streaming. We need to take the UI and API connectors offline to reset and monitor. No impact to the use of the Wowza Real Time Streaming platform itself.

Minor Impact: Wowza Real Time Streaming Analytics and Usage
  • Resolved

    This incident has been resolved. If you happen to see any issues now, please contact Wowza Support.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are seeing issues with usage and viewer data for Wowza Real Time Streaming. We need to take the UI and API connectors offline to reset and monitor. No impact to the use of the Wowza Real Time Streaming platform itself.

Wowza Video Viewer Stats Emergency Restart
  • Resolved

    Wowza Viewer stats is working as expected.

    Thank you for your patience.

  • Monitoring

    We implemented a restart for the Wowza Video Viewers API and are currently monitoring the result.

  • Investigating

    We need to restart the viewer stats API. This should only take a couple mins.

    Will update when this is completed.

Jul 2023

Scheduled Maintenance | Support Portal | July 26 from 6:00 UTC - 6:30 UTC
Wowza Video - Real Time Streaming
  • Resolved

    The Real Time Streaming service is functioning properly without any issues.

    This incident has been resolved. We thank you for your patience.

  • Monitoring

    Thank you for your patience.

    Currently, the service is functioning properly now.

    We are going to continue monitoring the service till we close the incident as resolved.

  • Investigating

    There is currently an issue with the Real Time Streaming @ Scale service where playback is affected due to the CORS header.

    We are currently investigating this incident and we will provide an update shortly.

    We regret any inconvenience caused by this.

Wowza portal looping when attempting to access Video.
  • Resolved

    This incident has been resolved.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

Wowza Video Viewer / Historical Analytics
  • Resolved

    This incident has been resolved.

    Thank you for your patience and we do apologize for any inconvenience this may of caused.

  • Investigating

    We are currently investigating an incident where historical and viewer analytics are receiving 500 errors.

    More updates to follow…

Wowza Video Analytics Viewer
  • Resolved

    This incident has been resolved.

    We do apologize for any inconvenience this may of caused.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

    More updates to follow…

  • Investigating

    We are experiencing memory issues with our underlying database servicing our viewer analytics. We are diligently addressing this issue. Affects all regions. Some regions may experience longer load times. This is also expected to impact API and UI.

Wowza Video Analytics Viewer
  • Resolved

    This incident has been resolved.

    We apologize for any inconvenience this might of caused.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We are experiencing memory issues with our underlying database servicing our viewer analytics. We are diligently addressing this issue. Affects all regions. Some regions may experience longer load times.

Fastly ingress system update for Asia and EU
  • Completed
    July 07, 2023 at 3:14 PM

    Maintenance has completed successfully.

  • Planned
    July 07, 2023 at 3:05 PM

    We are planning for a scheduled maintenance during that time.

Fastly CDN service impacted within US region
  • Resolved

    Fix has been implemented and downtime is complete. All activity has returned to normal. This incident has been resolved.

  • Monitoring

    We will be implementing a fix and and expect there to be some downtime of 5 minutes during this role out. We will be monitoring the result of this fix.

  • Identified

    We have determined that we have not lost connectivity to the Fastly CDN services. However we are continuing to review and monitor this issue. Updates to follow

  • Investigating

    We have noticed an issue with the Wowza Video ingress infrastructure that we use to provide the Fastly CDN with the streaming data. We are reviewing the issue and investigating both the issue and a potential fix at this time. We are working as quickly as possible. Updates to follow.

Jul 2023 to Sep 2023

 

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