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Incident with the Wowza Support Portal (500 Server Error)

Resolved

Operational

Started about 2 years agoJuly 11, 2024Lasted about 3 hoursJuly 11, 20241:093:55 PMUTC

Affected

Wowza Support

Chat

Support Forms

Updates

Resolved
July 11, 2024 at 3:55 PMUTC
Resolved
July 11, 2024 at 3:55 PMUTC
We’re happy to report a fix was deployed and was successful. This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please contact Wowza Support.
Identified
July 11, 2024 at 2:14 PMUTC
Identified
July 11, 2024 at 2:14 PMUTC
We have identified the issue. We are currently working on a fix to address this issue.
We apologize for any inconvenience. We will provide updates here as they become available.
Investigating
July 11, 2024 at 1:09 PMUTC
Investigating
July 11, 2024 at 1:09 PMUTC
We are actively investigating this issue.
Known Impact: "Create a ticket" and "View your tickets" are not accessible. (500 Server Error)
Workaround: Send an email directly to support@wowza.com

We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Wowza - Incident with the Wowza Support Portal (500 Server Error) – Incident details

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Incident with the Wowza Support Portal (500 Server Error)