Wowza - Wowza Video - Asset Management - Upload Asset Stuck In Processing – Incident details

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Wowza Video - Asset Management - Upload Asset Stuck In Processing

Resolved
Operational
Started over 2 years agoLasted 1 day

Affected

Wowza Video

Operational from 12:09 PM to 1:26 PM

Asset Management

Operational from 12:09 PM to 1:26 PM

Updates
  • Resolved
    Resolved

    We implemented a fix and currently monitoring the result.

    Assets that were previously stuck in processing, have been processed.

    Please, reach out to Customer Support if there are any issues with the process, especially around the VOD stream playback URL.

    https://www.wowza.com/support/open-ticket.

    Thank you.

  • Update
    Update

    A fix has been implemented and new assets will upload as expected. For assets that were previously stuck in processing, we are continuing to work on adding a fix for them to complete the upload process.

    If an upload is urgent, then please reprocess.

    More updates to follow and thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been implemented and new assets will upload as expected. For assets that were previously stuck in processing, we are continuing to work on adding a fix for them to complete the upload process.

    If an upload is urgent, then please reprocess.

    More updates to follow and thank you for your patience.

 

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