Wowza - INVESTIGATING Transcoder Startup Issues – Incident details

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INVESTIGATING Transcoder Startup Issues

Resolved
Operational
Started about 4 years agoLasted about 3 hours

Affected

Wowza Video

Operational from 1:41 PM to 4:39 PM

Transcoder: Americas

Operational from 1:41 PM to 4:39 PM

Transcoder: Asia Pacific

Operational from 1:41 PM to 4:39 PM

Transcoder: Europe

Operational from 1:41 PM to 4:39 PM

Transcoder: Middle East

Operational from 1:41 PM to 4:39 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    We have not seen any further failures since implementing the hotfix. Will continue to monitor for now and likely resolve this issue in the next hour. Thank you for your patience as we addressed this issue.

  • Identified
    UTC
    Identified

    We have implemented a hotfix to help invoke retries in the start-up requests to help offset this issue. We are monitoring, for now, to see how this improves transcoder starts. Updates to follow.

  • Investigating
    UTC
    Investigating

    We are investigating the issue with the delayed transcoder startups. All transcoders initiated prior to this alert are not impacted.

    There is currently no workaround at this time.

    We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

 

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