Wowza - Wowza Video: 24x7 subscription channels reporting SSL Certificate warnings – Incident details

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Wowza Video: 24x7 subscription channels reporting SSL Certificate warnings

Resolved
Operational
Started about 3 years agoLasted about 2 hours

Affected

Wowza Video

Operational from 10:37 PM to 12:34 AM

Transcoder: Americas

Operational from 10:37 PM to 12:34 AM

Transcoder: Asia Pacific

Operational from 10:37 PM to 12:34 AM

Transcoder: Europe

Operational from 10:37 PM to 12:34 AM

Transcoder: Middle East

Operational from 10:37 PM to 12:34 AM

Updates
  • Resolved
    Resolved

    This issue is resolved! Thank you for your patience. - The Wowza Team

  • Identified
    Identified

    We identified the issue. Some certificates expired 6 days ago. Any instances that have been running prior to that date may be affected and you will need to stop and then start your transcoder in order to load the updated certificate. We do apologize for any inconvenience this may cause.

    If you have stopped and started your transcoder/live stream and still experience this issue, please contact Wowza Technical Support for assistance.

  • Investigating
    Investigating

    We are currently investigating an issue with 24x7 subscriptions that are attempting to connect via WebRTC sources and/or attempting direct HTTPS playback. At this time, there are no workarounds other than creating new, non-24x7 subscription (Pay As You Go) live streams until we can fix this issue. We apologize for any inconvenience. Updates to follow as we progress toward resolution.

 

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