ClearCaster Status

Overall System Health (100%)

Upcoming Maintenance

No maintenance is currently scheduled.

Past Incidents

February 1, 2019, 7:45pm UTC Duration: about 3 hours

SERVICE ADVISORY: Wowza ClearCaster

We've identified an issue with broadcasting from ClearCaster.Wowza.com
We have also identified an issue where broadcasts are not showing in the broadcast tab of ClearCaster Manager at https://clearcaster.wowza.com/broadcasts
We’re actively working resolve this issue. As a workaround, broadcasts can be started via the Facebook.com/live/create interface. For any additional needs or questions please contact support - https://www.wowza.com/support/open-ticket
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. This root cause was an outage with the Facebook API. The ability to start broadcasts and view listings of broadcasts for editing from ClearCaster.Wowza.com is available and once again stable. Browser Caches should be cleared after logging out of ClearCaster.Wowza.com If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

January 22, 2019, 6:00pm UTC Duration: about 5 hours

SERVICE ADVISORY: Wowza ClearCaster

We've identified an issue with broadcasting from ClearCaster.Wowza.com
Some Clients are also unable to see their ClearCasters listed in ClearCaster.Wowza.com We’re actively working resolve this issue. As a workaround, broadcasts can be started via the Facebook.com/live/create interface. For any additional needs or questions please contact support - https://www.wowza.com/support/open-ticket
We will post all updates here as they become available, thank you in advance for your patience and we apologize for any inconvenience this may be causing

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. The ability to start broadcasts from ClearCaster.Wowza.com is available and once again stable and ClearCasters are again being listed as expected on this portal. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket