ClearCaster Status

Overall System Health (98%)

Upcoming Maintenance

No maintenance is currently scheduled.

Alert Status Detected
Alert

December 11, 2018, 10:00pm UTC

SERVICE ADVISORY: Wowza ClearCaster

We've identified an issue with Frame accurate countdown to go live using Wowza ClearCaster
We’re actively working to resolve this issue.  All broadcasters should refrain from any audible countdowns in their broadcast environment in the 3-15 seconds as the countdown shows on the Talentview when going live using their Wowza ClearCaster.
We will provide updates as they become available.
UPDATE @ 5:05pm EST Dec 13 2018
We are currently awaiting the fix for this issue to be fully tested before it is deployed. A final all-clear will be posted after deployment and successful testing.
UPDATE @ 6:50pm EST Dec 14 2018
We are continuing to work with FaceBook on this issue. Currently, we have no estimated time to resolution.

Past Incidents

December 15, 2018, 5:05am UTC Duration: 30 minutes

Upcoming Wowza ClearCaster Maintenance Scheduled for Friday December 14, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Friday 12/14/18
- starting at 10:05 pm MST. This window is anticipated to last no more than 30 Minutes. During this time customers will not be able to access ClearCaster.Wowza.com.
All other features will be available and ClearCaster operators will be able to create broadcasts through Facebook.com/live/create during this time.

Resolution:

November 29, 2018, 3:00pm UTC Duration: about 1 hour

Upcoming Wowza ClearCaster Maintenance Scheduled for Thursday November 29, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Thursday 11/29/18 starting at 10 am EST. This window is anticipated to last no more than 1 hour. During this time customers will not be able to access the remote administration page at ClearCaster.Wowza.com. All other features will be available and ClearCaster operators will be able to create broadcasts through Facebook.com/live/create during this time.

Resolution:

November 20, 2018, 4:00pm UTC Duration: about 7 hours

SERVICE ADVISORY: Wowza ClearCaster

We are currently experiencing issues starting broadcasts from Facebook.com/live/create
We’re actively working with Facebook to fix this. Broadcasts should be started on ClearCaster.Wowza.com until this alert has been cleared.
Updates to follow.
UPDATE @ 10:50am MST
The issue with broadcasting through the Facebook.com/live/create interface is showing signs of recovery and we will update this alert again once we have verified that this issue has been fully resolved and this system is once again stable.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. The ability to start broadcasts from Facebook.com/live/create is available and once again stable. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket