ClearCaster Status

Overall System Health (94%)

Upcoming Maintenance

No maintenance is currently scheduled.

Total Uptime

Past Incidents

June 12, 2018, 1:00pm UTC Duration: about 1 hour

Upcoming Wowza ClearCaster Maintenance Scheduled for Tuesday June 12, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Tuesday 06/12/2018
starting at 9 am EST. This window is anticipated to last no more than 1 hour. During this time customers will not be able to access ClearCaster.Wowza.com. All other features will be available.

Resolution:

June 8, 2018, 2:03pm UTC Duration: 1 day

SERVICE ADVISORY: Wowza ClearCaster

We are currently experiencing issues ending broadcasts from Facebook.com/live/create.
We’re actively working with Facebook to fix this. As a workaround, broadcasts started on the facebook.com/live/create interface can be stopped in the ClearCaster.Wowza.com portal or manually on your ClearCaster by hitting the down arrow on the keypad 3 times to access the “Finish Streaming” option while broadcasting. This error is being seen via the paired encoder and stream key workflows on Facebook Live. UPDATE @ 1:05pm EST
We are continuing to work with FaceBook on this issue. Currently, we have no estimated time to resolution. Will update this status post in the next 6 hours.
UPDATE @ 2:05pm EST
We have identified the issue and are working toward a resolution
UPDATE @ 7:30pm EST
We are currently awaiting the fix for this issue to be fully deployed. A final all-clear will be posted after deployment and successful testing.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. All new broadcasts created through Facebook.com/live/create are now able to be stopped properly. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

May 29, 2018, 1:00pm UTC Duration: 30 minutes

Upcoming Wowza ClearCaster Maintenance Scheduled for Tuesday May 29, 2018

Wowza ClearCaster will undergo a scheduled yet brief maintenance on Tuesday 5/29/18
Starting at 9 am EST. This window is anticipated to last no more than 30 minutes. During this time customers will not be able to access ClearCaster.Wowza.com. All other features will be available.

Resolution:

May 28, 2018, 2:00pm UTC Duration: 4 days

SERVICE ADVISORY: Wowza ClearCaster

We're seeing issues with live to VOD conversion on FB and working with them on a fix.
We’re currently seeing intermittent issues with the conversion of live streams into VOD assets at the end of broadcasts on Facebook. We’re actively working with Facebook to fix this.

Resolution:

The service impacting issue has been resolved. Thank you for your patience while we worked toward resolution. All new Facebook Live streams are now properly converting into a VOD asset. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket

May 25, 2018, 8:00pm UTC Duration: about 2 hours

SERVICE ADVISORY: Wowza ClearCaster

We’re currently working with FaceBook to address issues broadcasting to Facebook Live.
We will post all updates here as they are available, thank you in advance for your patience and we apologize for any inconvenience this may be causing

Resolution:

The service impacting issue for Wowza ClearCaster has been resolved, thank you for your patience during this time. If you're still experiencing any issues please contact support - https://www.wowza.com/support/open-ticket